Terms Of Use
Our terms page covers the rules of an account, while this policy covers the data behind it. Read them together and the two should agree on every point.
LEGAL REFERENCE
How uu slots Handles Your Account Data
When you open an account, sign in, or move money with JazzCash, Easypaisa, SadaPay or Raast, some data passes through our systems. This page sets out what we...
Plain-English wordingData you can requestRegional rules appliedDesk support in Urdu
What We Collect And Why We Hold It
We collect what an account needs to work: the name, date of birth and contact number you give at sign-up, your device and connection details, and the transaction records created when you deposit or withdraw through JazzCash, Easypaisa, SadaPay or Raast. We also log lobby activity and support chats so a disputed round can be settled quickly. We use that data to
confirm the account holder, clear payments, keep sessions secure and meet record-keeping duties where local law permits. We do not sell your details, and we share them only with processors who help us run the platform under written contracts. Records stay while your account is open and for the retention period local rules require after closure. In supported regions you can ask
us to correct or delete anything not needed for those duties.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
SAFEGUARDS WE RUN
Safeguards Running Behind Every Account
Behind the account screens sit a handful of safeguards we apply to everyone, whether you are browsing a live table or tracking a wallet withdrawal. None of them is optional, and none...
Encrypted sessions
Every page you load, and each transfer step with JazzCash, Easypaisa, SadaPay or Raast, travels over an encrypted connection. Short session timers sign you out if a shared phone is left idle.
Hashed credentials
Your password sits in our systems as a one-way hash instead of readable text, and no member of staff can retrieve it. Forgotten passwords reset through a code sent to your registered number.
Two-step sign-in
Signing in from a new device asks for a one-time code by SMS before the lobby opens. That single step blocks most account takeovers, so we keep it switched on by default.
Restricted staff access
Only a small operations group can open account records, and every lookup is stamped with a time and a reason. Access closes the same day when someone moves role.
Routine internal checks
We run scheduled checks on where data sits, who can reach it and how long we hold it. Findings become a written action list the team works through each quarter.
Data kept minimal
We ask for the fields an account genuinely needs and nothing more. Extra details you send to the support desk are cleared once the query is closed.
ALIGNED POLICY PAGES
How This Page Matches Our Other Policies
This policy does not stand alone. It sits beside the other pages that govern your account, and the wording on retention, sharing and access is written to match them. Where two pages...
Cookie Notice
The cookie notice explains the small files that keep you signed in and remember your language choice. Each one follows the same retention periods set out here.
Payment Terms
Payment terms explain how JazzCash, Easypaisa, SadaPay and Raast transfers settle, while this policy covers the records those transfers leave behind and who can open them.
Live Casino Rules
Table rules govern how a round settles and how a dispute is raised. The data we hold from a live table session is exactly what this policy describes, with nothing added.
Sportsbook Rules
Market settlement rules sit alongside this page, and bet records follow the same retention window. When a settlement query needs your history, we pull it from one account store.
Complaints Path
If you disagree with how a request was handled, the complaints route escalates to a senior officer. Response windows there mirror the ones stated on this page.
Account Closure Steps
Closing an account does not erase every record at once, because settlement and tax duties still apply. The closure page and this policy state the same holding period.
PAGE LAYOUT CHOICES
How We Laid Out This Policy
What you see on the page itself matters as much as the wording. We laid this policy out so a first read is quick, a second read is...
Section jump bar
A sticky row of anchors sits directly under the page...
Plain-language summary
Each heading opens with a short summary line before the...
Last updated stamp
Every revision carries a date at the head of the...
Export and print
A save-as-PDF control turns the whole page into a single...
Urdu alongside English
A language toggle switches the body text between English and...
Accessible type
Text size follows your phone settings, headings carry clear contrast...
Questions We Hear About Account Data
We take the name, date of birth and contact number you type in, plus device and connection details created during sign-in. Payment records follow when you deposit or withdraw.
We share only the minimum a processor needs to complete a transfer, such as the amount and your wallet reference. That sharing happens under contract, and we never sell your data.
Records stay for as long as your account is open, then for the retention period local rules require after closure. After that window they are deleted or anonymised in our systems.
Yes. While signed in you can request deletion from the settings tab. We remove everything not covered by record-keeping or settlement duties and confirm in writing when it is done.
We use a small number of cookies to keep you signed in, remember your language choice and measure page speed. The cookie notice lists each one, and you can clear them in your browser.
Update it in account settings, then confirm with the code we send to the new number. Until the code is entered, the old number stays on file so nobody can quietly redirect your alerts.